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WARRANTY POLICY: Due to changes in Zeagle's management policy, the once famous "lifetime warranty" of repair or replace on Zeagle buoyancy products has since been revised. According to Zeagle Systems, Inc. "That model older Concept BCD is a non current product, and replacement parts are no longer available, and they cannot be repaired. We suggest selling them a replacement BCD" We have been told by Zeagle Systems Inc service personal that these BCD's will NOT be repaired or replaced free of charge under the original terms of the lifetime warranty that was in force at the time of retail purchase. We are obviously very disturbed with Zeagle Systems Inc. decision, and we are very concerned with the additional risks and liability that a defective product may present.
OUR OPINION: We feel that any defective life support device represents a serious risk, and it's clear that Zeagle Systems is NOT honoring the terms of their original factory lifetime customer warranty. At the time of this publication, the Consumer protection agency & Zeagle Systems Inc have NOT taken any official recall action. However, we are prepared to take action immediately for safety reasons, and are offering FREE inspections by a Zeagle certified factory trained technician, and a practical solution for our customers.
OUR POLICY: Although Universal Scuba Distributor Inc. did NOT manufacturer, nor have any prior knowledge concerning this Zeagle Concept BCD defect, we do take diving safety issues serious. Therefore, we want to remove any possible defective or life threatening life support products from future use before any potential injury can take place. Because of the lack of Zeagle factory customer warranty support, and the more recent quality control issues with this product line, we have made the decision to delete the entire Zeagle Systems product line from our selection of quality diving products offered to the public. Therefore, we will no longer be providing any free warranty service / parts & labor on any current Zeagle System Inc. products.
SOLUTIONS: Customers who have purchased a suspect Zeagle buoyancy devices new from Universal Scuba Distributors Inc. should immediately deliver or ship us their BCD for a FREE safety inspection and evaluation. Customers who have proof of purchase of one or more of these new Zeagle Concept BCD from us which we have determined to be defective maybe eligible for a replacement Eagle Z1 buoyancy compensator with exchange at a 50% discount off the MSRP price. This new superior BCD product http://www.EagleZ1.com has similar features to the current Zeagle Ranger BCD product.
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